R432.  Health, Family Health and Preparedness, Licensing.
R432-750.  Hospice Rule.
R432-750-1.  Legal Authority.
	This rule is adopted pursuant to Title 26, Chapter 21.

R432-750-2.  Purpose.
	A hospice program provides support and care for persons with a limited life expectancy so that they might live as fully and comfortably as possible.
	(1)  A hospice program recognizes dying as a normal process resulting from disease or injury.
	(2)  A hospice service neither hastens nor postpones death.
	(3)  A hospice program exists in the hope and belief that, through appropriate care and the promotion of a caring community sensitive to their needs, patients and families may be free to attain a degree of mental and spiritual preparation for death that is satisfactory to them.
	(4)  The hospice program is a health care agency or facility which offers palliative and supportive services providing physical, psychosocial, spiritual and bereavement care for dying persons and their families.
	(5)  A hospice provides services through an interdisciplinary team of professionals and volunteers.
	(6)  Hospice services are available in both the home and an inpatient setting.

R432-750-3.  Time for Compliance.
	All hospice agencies shall be licensed and in full compliance with these rules by March 1, 1998.

R432-750-4.  Definitions.
	(1)  See common definitions rule R432-1-3.
	(2)  Special definitions:
	(a)  "Appropriate" means especially suitable or compatible; fitting.
	(b)  "Bereavement" means the period of time, usually occurring within the first year after the loss, during which a person or group of people experiences, responds emotionally to, and adjusts to the loss by death of another person.
	(c)  "Care" means to perceive and respond to the needs of another.
	(d)  "Continuum" means the uninterrupted provision of services appropriate to the needs of the patient and family; these services are planned, coordinated, and made available by the hospice program.
	(e)  "Family" means a group of individuals living under one roof and under one head; a group of persons of common ancestry; a group of individuals having a personal commitment one to the another.
	(f)  "Grief" means the response to loss that often occurs in stages of varying length.  Stages are differentiated by changes in feeling, thought, and behavior.
	(g)  "Hospice" means a public agency or private organization or subdivision of either of these that is primarily engaged in providing care to terminally ill individuals and their families.
	(h)  "Hospice Administrator" means a person who is appointed in writing by the governing body of the hospice organization and who shall be accountable and responsible for implementing the policies and programs approved by the governing body.
	(i)  "Hospice Care" means the care given to the terminally ill and their families which occurs in a home or in a health facility and which includes medical, palliative, psychosocial, spiritual, bereavement and supportive care and treatment.
	(j)  "Hospice Inpatient Facility" means a freestanding licensed hospice facility or designated hospice licensed hospice unit in an existing health care facility.
	(k)  "Interdisciplinary Team" means a team composed of physician (attending and medical director), nurse, social worker, pastoral care provider, volunteer, patient and family, and any other professionals as indicated.
	(l)  "Palliative Treatment" means treatment and comfort measures directed toward relief of symptoms and pain management rather than treatment to cure.
	(m)  "Palliative Care" means the care given to the terminally ill, focusing on relief of distressing symptoms
	(n)  "Pastoral Care Provider" means an individual who has received a degree from an accredited theological school, or an individual who by ordination or by ecclesiastical endorsement from the individual's denomination has been approved to function in a pastoral capacity.  A Pastoral Care Provider may also be an individual who has received certification in Clinical Pastoral Education which meets the requirements for the College of Chaplains.  The individual shall have experience in pastoral duties and be capable of providing for hospice patients' and families' spiritual needs.
	(o)  "Primary Care Giver" means the family member or other person designated by the family who assumes the overall responsibility for the care of the patient in the home.
	(p)  "Special Services" means those services not represented on the interdisciplinary team that may be valuable for specific patient and family needs, including but not limited to nurses, social workers, homemakers, certified nursing aide, recreation therapists, occupational therapists, respiratory therapists, pharmacists, dieticians, lawyers, certified public accountants, funeral directors, musical therapists, art therapists, speech therapists, physical therapists, and counselors.
	(q)  "Spiritual" means patient's and families' beliefs and practices as they relate to the meaning of their life, death, and their connection to humanity which may or may not be of a religious nature.
	(r)  "Terminal Illness" means a state of disease characterized by a progressive deterioration with impairment of function which without aggressive intervention, survival is anticipated to be six months or less.
	(s)  "Terminal Care" means the care provided to an individual during the final stage of their illness.
	(t)  "Unit of Care" means the individual to receive hospice services; since the term "unit" means a single, whole thing, hospice defines the patient and family to be the single whole, regardless of the degree of harmony or integration of the parts within that whole.
	(u)  "Volunteer" means an individual, professional or nonprofessional, who has received appropriate orientation and training consistent with acceptable standards of hospice philosophy and practice; one who contributes time and talent to the hospice program without economic remuneration.

R432-750-5.  Licensure.
	Hospice agencies shall include institutionally based hospice programs, freestanding public and proprietary hospice agencies, and any subdivision of an organization, public agency, hospital, or nursing home licensed to provide hospice services.

R432-750-6.  Eligibility.
	These provisions apply to a program advertising or presenting to be a hospice or hospice program of care, as defined in Section 26-21-2, which provides, directly or by contract hospice services to the terminally ill.

R432-750-7.  Governing Body and Administration.
	(1)  The hospice agency shall be organized under a governing body that assumes full legal responsibility for the conduct of the agency.
	(2)  The administrative structure of the agency must be shown by an organization chart.
	(3)  The governing body is responsible to:
	(a)  comply with all federal regulations, state rules, and local laws;
	(b)  adopt policies and procedures which describe functions or services of the hospice and protect patient rights;
	(c)  adopt a statement that there will be no discrimination because of race, color, sex, religion, ancestry, or national origin (Sections 13-7-1 through 4);
	(d)  develop and implement bylaws which shall include at least:
	(i)  a statement of purpose,
	(ii)  a statement of qualifications for membership and methods to select members of the governing board,
	(iii)  a provision for the establishment, selection, and term of office for committee members and officers,
	(iv)  a description of functions and duties of the governing body officers and committees,
	(v)  a statement of the authority and responsibility delegated to the hospice administrator, and
	(vi)  a policy statement relating to conflict of interest of members of the governing body or employees who may influence agency decisions;
	(e)  meet at least annually, or more frequently as stated in the bylaws;
	(f)  appoint by name and in writing a qualified hospice administrator who is responsible for the agency's overall functions;
	(g)  notify the licensing agency in writing 30 days prior to any proposed change in the hospice administrator, identifying the name of the new hospice administrator and the effective date of the change;
	(h)  review the written annual evaluation report from the hospice administrator and document recommendations as necessary;
	(i)  make provision for resources and equipment to provide a safe working environment for personnel;
	(j)  establish a system of financial management and accountability.
	(4)  The hospice administrator is responsible for the overall management of the agency.
	(a)  The hospice administrator must designate in writing the name and title of a qualified person who shall act as hospice administrator in the temporary absence of the hospice administrator.  This designee shall have sufficient power, authority, and freedom to act in the best interests of patient safety and well-being.
	(b)  The hospice administrator or designee shall be available during the agency's hours of operation.
	(c)  The hospice administrator is responsible to:
	(i)  complete, submit, file, and make available all records, reports, and documentation required by the Department;
	(ii)  review agency policies and procedures at least annually and recommend necessary changes to the governing body;
	(iii)  implement agency policies and procedures;
	(iv)  organize and coordinate functions of the agency by delegating duties and establishing a formal means of staff accountability;
	(v)  appoint by name and in writing a physician or registered nurse to provide general supervision, coordination, and direction for professional services of the agency;
	(vi)  appoint by name and in writing a registered nurse to be the director of nursing services;
	(vii)  appoint by name and in writing the members and their terms of membership in the interdisciplinary quality assurance committee;
	(viii)  appoint other committees as deemed necessary, describe committee functions and duties, and make provision for selection, term of office, and responsibilities of committee members;
	(ix)  designate by name and in writing a person responsible for maintaining a clinical record system on all patients;
	(x)  maintain current written designations or letters of appointment in the agency;
	(xi)  employ or contract with competent personnel whose qualifications are commensurate with job responsibilities and authority, and who have the appropriate license or certificate of completion;
	(xii)  develop a staff communication system that coordinates interdisciplinary team services, coordinates implementation of plans of treatment, utilizes services or resources to meet patient needs, and promotes an orderly flow of information within the organization;
	(xiii)  secure contracts for services not directly provided by the hospice;
	(xiv)  implement a program of budgeting and accounting;
	(xv)  establish, when appropriate, a billing system which itemizes services provided and charges submitted to the payment source; and
	(xvi)  conduct an annual evaluation of the agency's overall function and submit a written report of the findings to the governing body.

R432-750-8.  Personnel.
	The hospice administrator shall maintain qualified personnel who are competent to perform their respective duties, services, and functions.
	(1)  The agency shall develop and implement written policies and procedures that address the following:
	(a)  job descriptions, qualifications, and validation of licensure or certificates of completion as appropriate for the position held;
	(b)  orientation for direct and contract employees, and volunteers;
	(c)  criteria for, and frequency of, performance evaluations;
	(d)  work schedules; method and period of payment; fringe benefits such as sick leave, vacation, and insurance;
	(e)  frequency and documentation of in-service training; and
	(f)  contents of personnel files of employed and volunteer staff.
	(2)  Each employee must provide within 45 days of hire proof of registration, certification, or licensure as required by the Utah Department of Commerce.
	(3)  The agency shall establish and implement a policy and procedure for health screening of all agency personnel.
	(a)  An employee placement health evaluation to include at least a health inventory shall be completed when an employee is hired.
	(b)  The health inventory shall obtain at least the employee's history of the following:
	(i)  conditions that predispose the employee to acquiring or transmitting infectious diseases;
	(ii)  conditions which may prevent the employee from performing certain assigned duties satisfactorily;
	(c)  Employee health screening and immunizations components of personnel health programs shall be developed in accordance with R386-702 Communicable Disease Rule.
	(d)  Employee skin testing by the Mantoux Method or other FDA approved in-vitro serologic test and follow up for tuberculosis shall be done in accordance with R388-804, Special Measures for the Control of Tuberculosis.
	(i)  The licensee shall ensure that all employees are skin-tested for tuberculosis within two weeks of:
	(A)  initial hiring;
	(B)  suspected exposure to a person with active tuberculosis; and
	(C)  development of symptoms of tuberculosis.
	(ii)  Skin testing shall be exempted for all employees with known positive reaction to skin tests.
	(e)  All infections and communicable diseases reportable by law shall be reported by the facility to the local health department in accordance with R386-702-3.
	(4)  The hospice must document that all employees, volunteers, and contract personnel are oriented to the agency and the job for which they are hired.
	(a)  Orientation shall include:
	(i)  the hospice concept and philosophy of care;
	(ii)  the functions of agency employees and the relationships between various positions or services;
	(iii)  job descriptions;
	(iv)  duties for which persons are trained, hold certificates, or are licensed;
	(v)  ethics, confidentiality, and patients' rights;
	(vi)  information about other community agencies including emergency medical services;
	(vii)  opportunities for continuing education appropriate to the patient population served;
	(viii)  policies related to volunteer documentation, charting, hours and emergencies; and
	(ix)  reporting requirements when observing or suspecting abuse, neglect and exploitation pursuant to 62A-3-305.
	(b)  The hospice shall provide and document in-service training and continuing education for staff at least annually.
	(i)  Members of the hospice interdisciplinary team shall have access to in-service training and continuing education appropriate to their responsibilities and to the maintenance of skills necessary for the care of the patient and family.
	(ii)  The training programs shall include the introduction and review of effective physical and psychosocial assessment and symptom management.
	(c)  The hospice shall train all personnel in appropriate Centers for Disease Control (CDC) infectious disease protocols.
	(5)  The hospice administrator shall appoint a person to coordinate the activities of the interdisciplinary team.  This individual shall:
	(a)  annually review and make recommendations where appropriate of agency policies covering admissions and discharge, medical supervision, care plans, clinical records and personnel qualifications;
	(b)  assure that on-going assessments of the patient and family needs and implementation of the interdisciplinary team care plans are accomplished;
	(c)  schedule adequate quality and quantity of all levels of hospice care; and
	(d)  assure that the team meets regularly to develop and maintain appropriate plans of care and to determine which staff will be assigned to each case.
	(6)  The hospice program shall provide access to individual and/or group support for interdisciplinary team members to assist with stress and/or grief management related to providing hospice care.

R432-750-9.  Contracts.
	(1)  The hospice administrator shall secure a legally binding written contract for the provision of arranged patient services.
	(2)  The contract or agreement shall be available for review by the Department.
	(3)  The contract shall include:
	(a)  the effective and expiration dates of the contract;
	(b)  a description of goods or services provided by the contractor to the agency;
	(c)  provision for financial terms of the contract, including methods to determine charges, reimbursement, and the responsibility of contract personnel in the billing procedure;
	(d)  the method of supervision of contract personnel and the manner in which services will be controlled, coordinated, and evaluated by the agency;
	(e)  a statement that contract personnel shall perform according to agency policies and procedures, and shall conform to standards required by laws, rules, or regulations;
	(f)  a description of the contractor's role in the development of plans of treatment, and how to keep agency staff informed about the patient's needs or condition;
	(g)  a provision to terminate the contract; and
	(h)  a photocopy of the professional license of contract personnel, if applicable.

R432-750-10.  Acceptance and Termination.
	(1)  The agency shall develop written acceptance and termination policies and make these policies available to the public upon request.
	(2)  The agency shall make available to the public, upon request, information regarding the various services provided by the hospice and the cost of the services.
	(3)  A patient will be accepted for treatment if there is reasonable expectation that the patient's needs can be met by the agency regardless of ability to pay for the services.  The agency shall base the acceptance determination on the following:
	(a)  The patient, family or responsible person agrees that hospice care is appropriate and completes a signed informed consent document requesting hospice services.  If no primary care person is available, the agency shall complete an evaluation to determine the patient's eligibility for service.
	(b)  The patient's attending physician must order hospice care.
	(c)  The hospice agency determines that the patient's place of residence is adaptable and safe for the provision of hospice services.
	(4)  The agency may terminate services to a patient if any of the following circumstances occur:
	(a)  The patient is determined to no longer be terminal.
	(b)  The family situation changes which affects the delivery of services.
	(c)  The patient or family is uncooperative in efforts to attain treatment objectives.
	(d)  The patient moves from the geographic area served by the agency.
	(e)  The physician fails to renew orders or the patient changes his physician and the agency cannot obtain orders for continuation of services from the new physician.
	(f)  The agency can no longer provide quality care in the existing environment due to safety of staff, patient, or family.
	(g)  The patient or family requests that agency services be discontinued.
	(5)  Upon transfer from a home program to an in-patient unit, or the reverse, the plan of care shall be forwarded to the receiving program.

R432-750-11.  Patients' Rights.
	(1)  The agency shall establish and make available to the patient written patients' rights.
	(a)  Written patients' rights shall be made available to the, responsible party, next of kin, sponsoring agency, representative payee, and the public upon request.
	(b)  Agency policy may determine how patients' rights information is distributed.
	(2)  The agency shall insure that each patient receiving care has the following rights:
	(a)  to receive information on patient's rights and responsibilities;
	(b)  to receive information on services for which the patient or a third party payor may be responsible and to receive information on all changes in charges;
	(c)  to be informed of personal health conditions, unless medically contraindicated and documented in the clinical record, and to be afforded the opportunity to participate in the planning of the hospice services, including referral to health care institutions or other agencies and to refuse to participate in experimental research;
	(d)  to refuse treatment to the extent permitted by law and to be informed of the medical consequences of such if refused;
	(e)  to be assured confidential treatment of personal and medical records and to approve or refuse the release of records to any individual outside the agency except in the case of transfer to another agency or health facility, or as required by law or third-party payment contract;
	(f)  to be treated with consideration, respect, and full recognition of dignity and individuality, including privacy in treatment and in care for personal needs;
	(g)  to receive information about the hospice services required in order to assist in the course of treatment;
	(h)  to be assured the personnel who provide care are qualified through education and experience to carry out the services for which they are responsible;
	(i)  to receive proper identification by the individual providing hospice services;
	(j)  to permit the patient the right to discontinue hospice care at any time he or she chooses; and
	(k)  to receive information about advanced directives.

R432-750-12.  Patient Records.
	(1)  The administrator shall develop and implement record keeping policies and procedures that address the use of patient records by authorized staff, content, confidentiality, retention, and storage.
	(a)  Records shall be organized in a uniform medical record format.
	(b)  The agency shall maintain an identification system to facilitate location of each patient's current or closed record.
	(c)  The hospice shall maintain an accurate, up-to-date record for every patient receiving service.
	(d)  Each hospice health care provider who has patient contact or provides a service shall insure that a clinical note entry of that contact or service is made in the patient's record.
	(e)  All entries must be dated and authenticated with the signature and title of the person making the entry.
	(f)  The hospice must document services provided and outcomes of these services in the individual patient record.
	(2)  Physician's orders shall be incorporated into the plan of care and renewed at least every 90 days.
	(a)  The orders shall include the physician signature and date.
	(b)  Orders faxed from the physician are acceptable provided that the original order is available upon request.
	(3)  Each patient's record shall contain at least the following information:
	(a)  demographic information including patient's name, address, age, date of birth, name and address of nearest relative or responsible person, name and telephone number of physician with primary responsibility for patient care, and if applicable, the name and telephone number of the person or family member who, in addition to agency staff, provides care in the place of residence;
	(b)  diagnosis;
	(c)  pertinent medical and surgical history if available;
	(d)  a written and signed informed consent to receive hospice services;
	(e)  orders by the attending physician for hospice services;
	(f)  medications and treatments as applicable;
	(g)  a written plan of care; and
	(h)  a signed, dated patient assessment which includes the following:
	(i)  a description of the patient's functional limitations;
	(ii)  a physical assessment noting chronic or acute pain and other physical symptoms and their management;
	(iii)  a psychosocial assessment of the patient and family;
	(iv)  a spiritual assessment; and
	(v)  a written summary report of hospice services provided.
	(4)  The hospice must send a copy of the summary required in subsection 12(3)(h)(v) to the patient's attending physician at least every 90 days.  The summary shall become part of the patient's and family record as applicable.
	(5)  The person who is assigned to supervise or coordinate care for a patient must complete a discharge summary when services to the patient are terminated.  The summary shall include:
	(a)  the reason for discharge; and
	(b)  the name of the facility or agency if the patient has been referred or transferred.
	(6)  The hospice shall safeguard clinical record information against loss, destruction, and unauthorized use.
	(a)  Written procedures shall govern the use and removal of records and conditions for release of patient information.
	(b)  A written consent is required for the release of patient/client information and photographing of recorded information.
	(c)  When a patient is transferred to another facility or agency, a copy of the record or abstract must be sent to that service agency.
	(7)  The agency shall provide an accessible area for filing and safe storage of medical records.
	(a)  Patient records shall be retained for at least seven years after the last date of patient care.
	(b)  Upon change of ownership, all patient records shall be transferred to new owners.

R432-750-13.  Quality Assurance.
	(1)  The governing body shall evaluate the quality, appropriateness, and scope of services provided by the agency at least annually to determine if the agency has met the agency objectives.
	(2)  An interdisciplinary quality assurance committee shall evaluate patient services at least quarterly and maintain a written report of findings.  Recommendations from each meeting shall be submitted to the hospice administrator and shall be maintained in the agency for review by the department.
	(a)  The administrator shall appoint the members of the quality assurance committee for a given term of membership.
	(b)  The quality assurance committee shall include a minimum of three individuals who represent three different health care services.

R432-750-14.  Hospice Services.
	(1)  A hospice unit of care includes the patient and the patient's family.  The patient and family (or other primary care person) participate in the development and implementation of the interdisciplinary care plan according to their ability.
	(2)  Hospice care includes responding to the scheduled and unscheduled needs of the patient and family 24 hours per day.  Written policies and procedures shall include:
	(a)  a procedure for accepting referrals in accordance with the provisions of R432-750-10;
	(b)  a procedure for completing an initial assessment and developing the interdisciplinary care plan;
	(c) providing for and documenting that the interdisciplinary team meets regularly to evaluate care and includes inpatient and in-home care staff;
	(d)  provision for the care plan to be available to team members for in-home and inpatient services;
	(e)  appropriate transfer of care from hospice in-home care to hospice inpatient care and vice-versa where available;
	(f)  provision for a clearly defined integrated administrative structure between in-home care and inpatient services; and
	(g)  coordination of care plan between in-home hospice and inpatient hospice care.
	(3)  Hospice care shall be provided by the interdisciplinary team.
	(a)  The interdisciplinary team may include ancillary staff when appropriate.
	(b)  The interdisciplinary team shall meet at least twice a month to develop and maintain an appropriate plan of care.
	(4)  A care plan for each patient must be signed by the attending physician and include the following:
	(a)  the name of patient;
	(b)  all pertinent diagnoses;
	(c)  objectives, interventions, and goals of treatment, based upon needs identified in a comprehensive patient assessment;
	(d)  services to be provided, at what intervals and by whom; and
	(e)  the date plan was initiated and dates of subsequent reviews.
	(5)  No medication or treatment requiring an order may be given by hospice nurses except on the order of a person lawfully authorized to give such an order.
	(a)  Initial orders and subsequent changes in orders for the administration of medications shall be signed by the person lawfully authorized to give such orders and incorporated in the patient's record maintained by the program.
	(b)  Telephone orders must be received by licensed personnel and recorded immediately in the patient's medical record.  Telephone orders must be countersigned by the initiator within 15 days of the date of issue.
	(c)  Orders for therapy services shall include the specific procedures to be used and the frequency and duration.
	(d)  The attending physician shall review, sign and date orders at least every 90 days.
	(e)  Only those hospice employees licensed to do so may administer medications to patients.
	(f)  Medications and treatments that are administered by hospice employees, must be administered as prescribed and recorded in the patients record.

R432-750-15.  Physician Services.
	(1)  Each patient admitted for hospice services shall be under the care of a licensed physician.
	(2)  The physician shall provide the following:
	(a)  approval for hospice care;
	(b)  admitting diagnosis and prognosis;
	(c)  current medical findings;
	(d)  medications and treatment orders; and
	(e)  pertinent orders regarding the patient's terminal condition.
	(3)  The administrator shall appoint in writing a licensed physician to be the medical director.  The Medical Director must be knowledgeable about the psychosocial and medical aspects of hospice care, on the basis of training, experience and interest.  The medical director shall:
	(a)  act as a medical resource to the interdisciplinary team;
	(b)  coordinate services with each attending physician to ensure continuity in the services provided in the event the attending physician is unable to retain responsibility for patient care; and
	(c)  act as liaison with physicians in the community.

R432-750-16.  Nursing Services.
	(1)  A registered nurse shall provide or direct nursing services.
	(2)  Registered nursing personnel shall perform the following tasks:
	(a)  make the initial nursing evaluation visit;
	(b)  re-evaluate the patient's nursing needs as required;
	(c)  initiate the plan of care and necessary revisions;
	(d)  provide directly or by contract skilled nursing care;
	(e)  assign, supervise and teach other nursing personnel and primary care person;
	(f)  coordinate all services provided with members of the interdisciplinary team;
	(g)  inform the physician and other personnel of changes in the patient's condition and needs;
	(h)  prepare clinical progress notes; and
	(i)  participate in in-service training programs.

R432-750-17.  Medical Social Work Services.
	(1)  The agency shall provide social work services by a qualified social worker who has received a degree from an accredited school of Social Work.
	(2)  Social work services shall be provided by a social worker licensed under the Mental Health Professional Practice Act (Title 58, Chapter 60).
	(3)  The social worker shall participate in in-service training to meet the care needs of the patient and family.

R432-750-18.  Professional Counseling Services.
	(1)  The agency shall provide counseling services to patients either directly or by contract.  These services may include dietary and other counseling services deemed appropriate to meet the patients' and families' needs.
	(2)  Individuals who provide counseling services, whether employed or contracted by the agency, must be licensed, certified, registered, or qualified as to education, training, or experience according to law.

R432-750-19.  Pastoral Care Services.
	(1)  The hospice shall provide pastoral services through a qualified staff person who has a working relationship with local clergy or spiritual counselors.
	(2)  Pastoral services shall include the following:
	(a)  spiritual counseling consistent with patient and family belief systems;
	(b)  communication with and support of clergy or spiritual counselors in the community as appropriate; and
	(c)  consultation and education to patients and families and interdisciplinary team members as requested.

R432-750-20.  Volunteer Services.
	Hospice volunteers provide a variety of services as defined by the policies of each program and under supervision of a designated and qualified hospice staff member.
	(1)  Volunteers must receive a minimum of 12 hours of documented orientation and training which shall include the following:
	(a)  the hospice services, goals, and philosophy of care;
	(b)  the physiological aspects of terminal disease;
	(c)  family dynamics, coping mechanisms and psychosocial and spiritual issues surrounding the terminal disease, death and bereavement;
	(d)  communication skills;
	(e)  concepts of death and dying;
	(f)  care and comfort measures;
	(g)  confidentiality;
	(h)  patient's and family's rights;
	(i)  procedures to be followed in an emergency;
	(j)  procedures to follow at time of patient death;
	(k)  infection control and safety;
	(l)  stress management; and
	(m)  the volunteer's role and documentation requirements.
	(3)  The hospice shall maintain records of hours of services and activities provided by volunteers.
	(4)  The agency shall have on file, a copy of certification, registration, or license of any volunteer providing professional services.

R432-750-21.  Bereavement Services.
	(1)  Bereavement services shall address the family needs following the death of the patient.  Services are available, as needed, to survivors for at least one year.
	(2)  Bereavement services shall be supervised by a person possessing at least a degree or documented training in a field that addresses psychosocial needs, counseling, and bereavement services.
	(3)  All volunteers and staff who deliver bereavement services shall receive bereavement training.
	(4)  Bereavement services shall include the following:
	(a)  survivor contact, as needed and documented, following a patient's death;
	(b)  an interchange of information between the team members regarding bereavement activities; and
	(c)  a process for the assessment of possible pathological grief reactions and, as appropriate, referral for intervention.

R432-750-22.  Other Services.
	(1)  Other services may include but are not limited to:
	(a)  physical therapy;
	(b)  occupational therapy;
	(c)  speech therapy; and
	(d)  certified nursing aide.
	(2)  Services provided directly or through contract shall be ordered by a physician and documented in the clinical record.

R432-750-23.  Freestanding Inpatient Facilities.
	In addition to the requirements outlined in the previous sections of R432-750, freestanding inpatient hospice facilities shall meet the Construction and Physical Environment requirements of R432-4, R432-5 and R432-12, depending on facility size and type of patient admitted.

R432-750-24.  Hospice Inpatient Facilities.
	In addition to the requirements outlined in the previous sections of R432-750, inpatient hospice facilities shall meet the requirements of R432-750-25 through R432-750-40.

R432-750-25.  Inpatient Staffing Requirements.
	(1)  The inpatient hospice must provide competent hospice trained nursing staff 24 hours per day, every day of the week to meet the needs of the patient in accordance with the patient's plan of care.  Nursing services must provide treatments, medications, and diet as prescribed.
	(2)  A hospice-trained registered nurse must be on duty 24 hours per day to provide direct patient care and supervision of all nursing services.

R432-750-26.  Inpatient Hospice Infection Control.
	(1)  The hospice shall develop and implement an infection control program to protect patients, family and personnel from hospice or community associated infections.
	(2)  The hospice administrator and medical director shall develop written policies and procedures governing the infection control program.
	(3)  All employees shall wear clean garments or protective clothing at all times, and practice good personal hygiene and cleanliness.
	(4)  The hospice shall develop and implement a system to investigate, report, evaluate, and maintain records of infections among patients and personnel.
	(5)  The hospice shall comply with OSHA Blood Borne Pathogen Standards, 29 CFR 1910.1030, July 1, 1998, which is adopted and incorporated by reference.

R432-750-27.  Pharmaceutical Services.
	(1)  The hospice shall establish and implement written policies and procedures to govern the procurement, storage, administration and disposal of all drugs and biologicals in accordance with federal and state laws.
	(2)  A licensed pharmacist shall supervise pharmaceutical services.  The pharmacist's duties shall include, but not be limited to the following:
	(a)  advise the hospice and hospice interdisciplinary team on all matters pertaining to the procurement, storage, administration, disposal, and record keeping of drugs and biologicals; interactions of drugs; and counseling staff on appropriate and new drugs;
	(b)  inspect all drug storage areas at least monthly; and
	(c)  conduct patient drug regiment reviews at least monthly or more often if necessary, with recommendations to physicians and hospice staff.
	(3)  The hospice shall establish and implement written policies and procedures for drug control and accountability.  Records of receipt and disposition of all controlled drugs shall be maintained for accurate reconciliation.
	(4)  The pharmaceutical service must ensure that drugs and biologicals are labeled based on currently accepted professional principles, and include the appropriate accessory and cautionary instructions, as well as the expiration date when applicable.
	(5)  The hospice must provide secure storage for medications.  Medications that require refrigeration must be maintained between 36 and 46 degrees F.
	(6)  The hospice must provide separately locked compartments for storage of controlled drugs as listed in Schedule II of the Comprehensive Drug Abuse Prevention and Control Act of 1970, as amended, as well as other drugs subject to abuse.  Only authorized personnel, in accordance with State and Federal laws, shall have access to the locked medication compartments.
	(7)  Controlled drugs no longer needed by the patient shall be disposed of by the pharmacist and a registered nurse.  The hospice must maintain written documentation of the disposal.
	(8)  An inpatient hospice shall maintain an emergency drug kit appropriate to the needs of the facility, assembled in consultation with the pharmacist and readily available for use.  The pharmacist shall check and restock the kit monthly, or more often as necessary.

R432-750-28.  Inpatient Hospice Patient's Rights.
	(1)  In addition to R432-750-11, the hospice shall honor each patient's rights as follows:
	(a)  the right to exercise his/her rights as a patient of the facility and as a citizen or resident of the United States;
	(b)  the right to be free of mental and physical abuse;
	(c)  the right to be free of chemical and physical restraints for the purpose of discipline or staff convenience;
	(d)  the right to have family members remain with the patient through the night;
	(e)  the right to receive visitors at any hour, including small children;
	(f)  the right for the family to have privacy after a patient's death;
	(g)  the right to keep personal possessions and clothing as space permits;
	(h)  the right to privacy during visits with family, friends, clergy, social workers, and advocacy representatives;
	(i)  the right to send and receive mail unopened; and have access to telephones to make and receive confidential calls;
	(j)  the right to have family or responsible person informed by the hospice of significant changes in the patient's condition or needs;
	(k)  the right to participate in religious and social activities of the patient's choice;
	(l)  the right to manage and control personal cash resources;
	(m)  the right to receive palliative treatment rather than treatment aimed at intervention for the purpose of cure or prolongation of life;
	(n)  the right to refuse nutrition, fluids, medications and treatments; and
	(o)  the right to leave the facility at any time and not be locked into any room, building, or on the facility premises during the day or night; except that the hospice may lock doors at night for the protection of patients.
	(2)  The hospice must post patient rights in a public area of the facility.
	(3)  Restraints ordered to treat a medical condition must comply with the requirements of R432-150-14.

R432-750-29.  Report of Death.
	(1)  The hospice shall have a written plan to follow at the time of a of patient's death.  The plan shall include:
	(a)  recording the time of death;
	(b)  documentation of death;
	(c)  notification of attending physician responsible for signing death certificate;
	(d)  notification of next of kin or legal guardian;
	(e)  authorization and release of the body to the funeral home;
	(2)  The hospice must notify the Department of any death resulting from injury, accident, or other possible unnatural cause.

R432-750-30.  First Aid.
	(1)  The hospice shall ensure that at least one staff person is on duty at all times who is certified in cardiopulmonary resuscitation and has training in basic first aid, the Heimlich maneuver and emergency procedures.
	(2)  Certification in Cardiopulmonary Resuscitation (CPR) refers to certification issued after completion of a course that is consistent with the most current version of the American Heart Association Guidelines for Health Care Provider CPR.
	(3)  Each hospice, except those attached to a medical unit, shall have a first aid kit available at a designated location in the facility.
	(4)  Each hospice shall have a current edition of a basic first aid manual approved by the American Red Cross, the American Medical Association, or a state or federal health agency.

R432-750-31.  Safeguards for Patients' Monies and Valuables.
	(1)  The hospice must safeguard patients' cash resources, personal property, and valuables which have been entrusted to the licensee or hospice staff.
	(2)  A hospice is not required to handle patient's cash resources or valuables.  However, if the hospice accepts a patient's cash resources or valuables, then the hospice must safeguard the patient's cash resources in accordance with the following:
	(a)  No licensee or hospice staff member may use patients' monies or valuables as his own or mingle them with his own.  Patients' monies and valuables shall be separated, and intact and free from any liability that the licensee incurs in the use of his own or the institution's funds and valuables.
	(b) The licensee must maintain accurate records of patients' monies and valuables entrusted to the licensee.
	(c)  Records of patients' monies which are maintained as a drawing account must include a control account for all receipts and expenditures, and an account for each patient and supporting receipts filed in chronological order.
	(d)  Each account shall be kept current with columns for debits, credits, and balance.
	(e)  Records of patients' monies and other valuables entrusted to the licensee for safekeeping shall include a copy of the receipt furnished for funds received.
	(f)  All money entrusted with the facility in a patient account in excess of $150 must be deposited in an interest-bearing account in a local financial institution within five days of receipt.
	(3)  Each inpatient hospice must maintain a separate account for patient funds specific to that inpatient hospice and shall not commingle with patient funds from another inpatient hospice.
	(4)  Upon discharge, a patient's money and valuables, which have been entrusted to the licensee, shall be returned to the patient that day.  Money and valuables kept in an interest-bearing account shall be available to the patient within three working days.
	(5)  Within 30 days following the death of a patient, except in a medical examiner case, the patient's money and valuables entrusted to the licensee shall be surrendered to the responsible persons, or to the administrator of the estate.

R432-750-32.  Emergency and Disaster.
	(1)  The hospice is responsible for the safety and well-being of patients in the event of an emergency or disaster.
	(2)  The licensee and the administrator are responsible to develop plans coordinated with the state and local emergency disaster authorities to respond to potential emergencies and disasters.  The plan shall outline the protection or evacuation of all patients and include arrangements for staff response, or provisions of additional staff to ensure the safety of any patient with physical or mental limitations.
	(a)  Emergencies and disasters include fire, severe weather, missing patients, interruption of public utilities, explosion, bomb threat, earthquake, flood, windstorm, epidemic, or mass casualty.
	(b)  The emergency and disaster response plan shall be in writing and distributed or made available to all facility staff and patients to assure prompt and efficient implementation.
	(c)  The licensee and the administrator shall review and update the plan as necessary to conform with local emergency plans.  The plan shall be available for review by the Department.
	(3)  The hospices's emergency and disaster response plans shall address the following:
	(a)  the names of the person in charge and persons with decision-making authority;
	(b)  the names of persons who shall be notified in an emergency in order of priority;
	(c)  the names and telephone numbers of emergency medical personnel, fire department, paramedics, ambulance service, police, and other appropriate agencies;
	(d)  instructions on how to contain a fire and how to use the facility alarm systems;
	(e)  assignment of personnel to specific tasks during an emergency;
	(f)  the procedure to evacuate and transport patients and staff to a safe place within the hospice or to other prearranged locations;
	(g)  instructions on how to recruit additional help, supplies, and equipment to meet the patients' needs after an emergency or disaster;
	(h)  delivery of essential care and services to facility occupants by alternate means;
	(i)  delivery of essential care and services when additional persons are housed in the hospice during an emergency;
	(j)  delivery of essential care and services to hospice occupants when personnel are reduced by an emergency; and
	(k)  maintenance of safe ambient air temperatures within the facility.
	(i)  Emergency heating must have the approval of the local fire department.
	(ii)  Ambient air temperatures of 58 degrees F. or below may constitute an imminent danger to the health and safety of the patients in the hospice.  The person in charge shall take immediate action in the best interests of the patients.
	(iii)  The hospice shall have, and be capable of implementing, contingency plans regarding excessively high ambient air temperatures within the hospice that may exacerbate the medical condition of patients.
	(4)  Personnel and patients shall receive instruction and training in accordance with the plans to respond appropriately in an emergency.  The hospice shall:
	(a)  annually review the procedures with existing staff and patients;
	(b)  hold simulated disaster drills semi-annually; and
	(c)  document all drills, including date, participants, problems encountered, and the ability of each patient to evacuate.
	(5)  The administrator shall be in charge during an emergency.  If not on the premises, the administrator shall make every effort to report to the hospice, relieve subordinates, and take charge.
	(6)  Each inpatient hospice shall provide in-house all equipment and supplies required in an emergency including emergency lighting, heating equipment, food, potable water, extra blankets, a first aid kit, and a radio.
	(7)  The hospice shall post the following information in appropriate locations throughout the facility:
	(a)  the name of the person in charge and names and telephone numbers of emergency medical personnel, agencies, and appropriate communication and emergency transport systems; and
	(b)  evacuation routes, location of fire alarm boxes, and fire extinguishers.
	(8)  The hospice must post emergency telephone numbers at each nursing station.
	(9)  Fire drills and fire drill documentation shall be in accordance with R710-4, State of Utah Fire Prevention Board.

R432-750-33.  Food Service.
	(1)  The hospice may provide dietary services directly, or through a written agreement with a food service provider.
	(2)  The hospice food service shall comply with the R392-100, Utah Department of Health Food Service Sanitation Rule.
	(3)  The hospice must maintain for Department review all inspection reports by the local health department.
	(4)  If the hospice accepts patients requiring therapeutic or special diets, the hospice shall have an approved dietary manual for reference when preparing meals.
	(5)  Dietary staff shall receive a minimum of four hours of documented in-service training each year.
	(6)  The hospice must employ or contract with a certified dietician to provide documented quarterly consultation if patients requiring therapeutic diets are admitted.
	(7)  The hospice must ensure that sufficient food service personnel are on duty to meet the needs of patients.
	(8)  While performing food service duties, the cook and other kitchen staff shall not perform concurrent duties outside the food service area.
	(9)  All persons who prepare or serve food shall have a current Food Handler's Permit.

R432-750-34.  Nutrition and Menu Planning.
	(1)  The hospice shall provide at least three meals or their equivalent daily.
	(2)  Meals shall be served with no more than a 14-hour interval between the evening meal and breakfast, unless a substantial snack is available in the evening.
	(3)  The hospice must have between meal snacks of nourishing quality available on a 24 hour basis.
	(4)  A different menu shall be planned for and available for each day of the week.
	(5)  The hospice shall ensure that patients' favorite foods are included in their diets whenever possible.
	(6)  The hospice shall maintain at least a one-week supply of non-perishable food and a three-day supply of perishable food.
	(7)  All food shall be of good quality, palatable, and attractively served.

R432-750-35.  Pets in the Facility.
	(1)  A hospice may permit patients to keep household pets such as dogs, cats, birds, fish, and hamsters if permitted by local ordinances.
	(2)  Pets must be clean and disease-free.
	(3)  The pets' environment must be kept clean.
	(4)  Small pets shall be kept in appropriate enclosures.
	(5)  Pets that are not confined shall be under leash control, or voice control.
	(6)  Pets that are kept at the facility shall have documented current vaccinations.
	(7)  Upon approval of the administrator, family members may bring patients' pets to visit.  Visiting pets must have current vaccinations.
	(8)  Hospices with birds shall have procedures which prevent the transmission of psittacosis.  Procedures shall ensure the minimum handling of droppings and placing of droppings into a closed plastic bag for disposal.
	(9)  Pets are not permitted in food preparation, storage or central dining areas, or in any area where their presence would create a significant health or safety risk to others.

R432-750-36.  Laundry Services.
	(1)  The hospice must provide laundry services to meet the needs of the patients.
	(2)  If the hospice contracts for laundry services, the hospice must obtain a signed, dated agreement from the contracted laundry service that details all services provided.  The contracted laundry service must meet the requirements of R432-750-36(3)(c) through (f).
	(3)  Each hospice that provides in-house laundry services must meet the following requirements:
	(a)  The hospice must maintain a supply of clean linen to meet the needs of the patients.
	(b)  Clean bed linens shall be changed as often as necessary, but no less than twice each week.
	(c)  Soiled linen and clothing shall be stored separate from clean linen and not allowed to accumulate in the facility.
	(d)  Laundry equipment shall be in good repair.
	(e)  The laundry area shall be separate and apart from any room where food is stored, prepared, or served.
	(f)  Personnel shall handle, store, process, and transport linens in a manner to minimize contamination by air-borne particles and to prevent the spread of infection.

R432-750-37.  Maintenance Services.
	(1)  The hospice shall provide maintenance services to ensure that equipment, buildings, furnishings, fixtures, spaces, and grounds are safe, clean, operable, and in good repair.
	(2)  The hospice shall conduct a pest control program through a licensed pest control contractor or a qualified employee to ensure the absence of vermin and rodents.  Documentation of the pest control program shall be maintained for Department review.
	(3)  Entrances, exits, steps, and outside walkways shall be maintained in a safe condition with regard to ice, snow, and other hazards.

R432-750-38.  Waste Storage and Disposal.
	The hospice must provide facilities and equipment for the sanitary storage and treatment or disposal of all categories of waste, including hazardous and infectious wastes, if applicable, using techniques acceptable to the Department of Environmental Quality and the local health authority.

R432-750-39.  Water Supply.
	(1)  Hot water provided to patient tubs, showers, whirlpools, and hand washing facilities shall be regulated for safe use within a temperature range of 105 - 120 degrees F.
	(2)  Thermostatically controlled automatic mixing valves may be used to maintain hot water at the above temperatures.

R432-750-40.  Housekeeping Services.
	(1)  The hospice must provide housekeeping services to maintain a clean, sanitary, and healthful environment.
	(2)  If the hospice contracts for housekeeping services with an outside entity, the hospice must obtain a signed and dated agreement that details the services provided.
	(3)  The hospice must provide safe, secure storage of cleaners and chemicals.  In areas with potential access by children or confused disoriented patients, cleaners and chemicals must be locked in a secure area to prevent unauthorized access.
	(4)  Personnel engaged in housekeeping or laundry services may not be concurrently engaged in food service or patient care.
	(5)  The hospice must establish and implement policies and procedures to govern the transition of housekeeping personnel to food service or direct patient care duties.

R432-750-41.  Penalties.
	Any person who violates any provision of this rule may be subject to the penalties enumerated in 26-21-11 and R432-3-7 and be punished for violation of a class A misdemeanor as provided in Section 26-21-16.

KEY:  health care facilities
Date of Enactment or Last Substantive Amendment:  October 6, 2017
Notice of Continuation:  September 15, 2016
Authorizing, and Implemented or Interpreted Law:  26-21-5; 26-21-6