R982.  Workforce Services, Administration.
R982-407.  Energy Assistance:  Records and Benefit Management.
R982-407-1.  Records Management.
	(1)  Documentation of the eligibility decision and amount of HEAT assistance is kept in the household's HEAT folder in the local HEAT office or in the SEALWorks computer system.  Every person who completes an application shall have a case record.
	(2)  HEAT case records shall not be removed from the local HEAT Office except by subpoena or request of the State HEAT Office (SHO) or in accordance with the Archives Schedule.

R982-407-2.  Notification.
	(1)  The local HEAT office shall provide all HEAT applicants with a written notice of any action that affects the amount, form, or requirements of the assistance.
	(2)  Written notice shall include an explanation of the action, the reason for the action, and the effective date of the action.  The notice shall also include an explanation of the applicant's hearing rights and how to file a hearing if the applicant is not satisfied with the decision on the case.

R982-407-3.  Checks.
	(1)  All HEAT payments to clients or vendors are issued by check.
	(2)  If the payee dies before endorsing the check, the local Heat Office director or designee may authorize another person to endorse the check to use it on behalf of the payee or other person in the case.
	(3)  Lost or stolen HEAT checks.
	(a)  The client must report a lost or stolen check within one year of the issuance date.  A check that is reported lost or stolen more than one year after the issuance date will not be replaced.
	(b)  The client must complete and sign a Lost Check Replacement Form and send it to the State HEAT Office for processing in order to have a check re-issued.

KEY:  energy assistance, benefits, government documents, state HEAT office records
Date of Enactment or Last Substantive Amendment:  October 1, 2014
Notice of Continuation:  July 6, 2017
Authorizing, and Implemented or Interpreted Law:  35A-8-1403